We currently do not offer refunds on subscriptions or credit purchases. We strongly recommend reviewing plan details before purchasing. If you're unsure which plan is right for you, reach out to our team — we're happy to guide you.

Before raising a dispute with your bank or Stripe, please contact us directly at support@uxmagic.ai. Most billing issues are resolved quickly when you reach out to us first. Filing a dispute may temporarily suspend your account while the case is reviewed. We're here to help, just drop us a message.

Yes. You can upgrade or downgrade anytime from your account settings. Upgrades take effect immediately. Downgrades apply from the next billing cycle.

Yes. You can cancel anytime from your billing settings. Once canceled, your plan remains active until the end of your current billing cycle.

We accept all major credit and debit cards via Stripe. For enterprise or bulk credit purchases, contact us for custom billing options.

Purchased credits do not expire unless specified under a promotional offer. Free or bonus credits may have usage limits. Purchased credits have lifetime validity. Credits included as part of a subscription plan are valid only during the active billing period and expire if the plan is canceled or ends.

You can purchase additional credits anytime from your dashboard.

If you have any billing, technical, or account-related questions, contact: 📩 hello@uxmagic.ai We typically respond within 24 hours. Please reach out to us before raising payment disputes so we can resolve the issue quickly.